FAQ

What is Source in Africa Marketplace?

Source in Africa Marketplace is a comprehensive online platform that connects African suppliers, manufacturers, sellers, and exporters with retailers and buyers globally. The marketplace focuses on offering organically grown, ethically sourced premium products from Africa that are ready for export.

How can I become a seller on Source in Africa Marketplace?

To become a seller, you must choose a Vendor Plan, register your business information, and submit the necessary documentation for approval. Once approved, you can upload your product details and images, warehouse your products with us, and start selling.

Are there specific requirements for sellers on the platform?

Sellers must be associated with a recognized Chamber of Commerce or similar SME-focused agencies. They must comply with relevant certifications like NAFDAC for their product category, warehouse their products in our designated facility in Houston, and pay a warehousing fee of $25/month.

Can I source organically grown and ethically sourced products on this platform?

Source in Africa Marketplace specializes in offering 100% Organic and ethically sourced products, ensuring premium quality and sustainability.

How do I purchase products on Source in Africa Marketplace?

Retailers, stores, and individual buyers can directly connect with suppliers on the platform. You can start conversations with sellers, request samples, make bulk or retail orders, and discuss subsequent steps to complete the purchase.

What products can I sell or buy on Source in Africa Marketplace?

The platform focuses on export-ready African products across various categories. Sellers can list artisan goods, foodstuffs, textiles, and much more as long as they meet the marketplace's compliance and ethical sourcing guidelines.

How do customers connect with service providers on Source in Africa Marketplace?

Customers looking for qualified and vetted service providers, such as Freight Forwarders and distributors, can directly connect with them on our platform. This network supports customers through all stages of product development and the export-import life cycle.

What is the cost of warehousing for sellers?

Sellers pay a warehousing fee of $25 per month to store their products at our designated warehouse in Houston.

As a buyer, how can I ensure the products I’m sourcing are ethically produced?

Source in Africa Marketplace mandates that all products listed are ethically produced and organically grown. Compliance with such standards is required for all our sellers, enforced through strict vetting and certification processes.

What kind of support does Source in Africa Marketplace offer to its users?

Our platform provides comprehensive customer support, including account-related assistance, order status notifications, troubleshooting, and service provider connections for logistical and legal support in the product life cycle.

How do I ensure my data is safe when using Source in Africa Marketplace?

We comply with the EU General Data Protection Regulation (GDPR) and take measures to ensure the security of your data. You can manage your newsletter subscription preferences and always request to remove your email address from our lists to ensure privacy.

If I need help with my purchase, how can I get help?

For any issues with your purchase, you can reach out to our customer support team by sending an email to partner@usafricahub.com. We are committed to providing prompt assistance and resolving any concerns.